Customer Success Manager Salary: Where Does It Sit Against the National Line?
The role of a customer success manager has grown rapidly in Australia, but the Australian Bureau of Statistics does not publish a dedicated salary figure for this occupation. That means we need to look at broader categories and use the national full-time average as a benchmark. This page explains how state, award, and employment arrangement can move a customer success manager’s pay off the national line.
The National Full-Time Average
The ABS Average Weekly Earnings survey for May 2026 puts the national full-time adult ordinary-time average at $2,083.70 per week, or about $108,352 per year (multiplied by 52 weeks). This is the line that Place a salary on the line uses to show how your pay compares. For context, the full-time median is about $90,532, and the all-employees median is about $74,100 (ABS Employee Earnings, August 2025). The national minimum wage from 1 July 2026 is $26.44 per hour, or $52,255 per year on a 38-hour week.
Where Customer Success Managers Typically Sit
Customer success managers are usually classified under the Manager or Professional occupation in ABS surveys. The most recent Employee Earnings and Hours data (May 2025) gives these averages:
- Managers: average weekly total cash earnings $2,800.90
- Professionals: average weekly total cash earnings $2,049.60
These are broad averages that include everyone from entry-level to senior roles. A customer success manager early in their career might earn closer to the Professional average, while a senior manager leading a team could be well above the Manager average. The national full-time average of $2,083.70 sits between these two figures, so many customer success managers will be near or above the line, but it depends on their specific role and experience.
State Differences Can Shift the Line
Where you work is one of the biggest factors. The on-site notes from ABS Average Weekly Earnings, May 2026, show the full-time adult ordinary-time average for each state and territory:
- New South Wales: about $109,658
- Victoria: about $106,137
- Queensland: about $106,064
- South Australia: about $102,450
- Western Australia: about $115,825
- Tasmania: about $96,008
- Northern Territory: about $103,173
- Australian Capital Territory: about $119,090
A customer success manager in the ACT or Western Australia is likely to earn more than one in Tasmania or South Australia, simply because the local labour market pushes all salaries higher. You can see how your state compares on the States and territories page.
Award Coverage and Employment Arrangement
Many customer success managers are not covered by a specific award. According to the ABS, 38.5% of all employees have their pay set by individual arrangement, and 34.6% by collective agreement. Only 22.7% are on award-only rates. Customer success managers who are classified as professionals may fall under the Professional Employees Award if their duties match the classification, but this is not automatic. The award minimums rose by 4.75% from 1 July 2026, but they are typically lower than market rates for this role.
If you are on an individual arrangement, your salary is negotiated directly with your employer. This can push pay above the national average, especially in high-demand industries like technology and finance. If you are covered by a collective agreement, your pay may be more predictable but could lag behind market rates.
Using the Line Tool
Because there is no single published figure for customer success managers, the best way to see where your pay sits is to use the Place a salary on the line tool. Enter your annual salary before tax, and it will show you your weekly and hourly rate (based on a 38-hour week) and how far you are from the national full-time average. You can also compare against Job medians for related roles like account manager or sales manager.
Summary
The customer success manager salary is not officially published, but the role typically falls under the Manager or Professional occupation. The national full-time average of $108,352 is a useful benchmark, but your actual pay will be influenced by your state, industry, experience, and whether you are on an award, agreement, or individual arrangement. Use the tools on this site to see where you stand.